Welcome to your 2022 Over-the-Counter Benefit, administered by Fieldtex. We hope that you enjoy the selection of products and the convenience of the service. The OTC Benefit is designed to give you access through your health plan to preventative health products that you are already using at no additional cost to you. For ordering assistance, please call 1-844-981-1614 (TTY: 711) Monday - Friday 8 am - 5 pm, Saturday from 9 am - 5 pm and Sunday from 10 am - to 5 pm.
For any other questions, please contact Keystone First VIP Choice Member Services at: 1-800-450-1166 (TTY: 711) 8 am - 8 pm, 7 days a week.
The Covid-19 crisis has presented challenges that have negatively impacted the current supply chain and workforce. Our team is working hard to get you your OTC items, however we are experiencing a labor shortage and an abnormally high number of out-of-stock items. These hurdles are unfortunately resulting in longer than usual order delivery times. We thank you for your continued support and patience, and apologize for any inconvenience this may cause.
If you exceed your available benefit allowance when placing an order, that order will not be processed. Be sure to stay within your available balance when ordering.
Keystone First VIP Choice is an HMO-SNP plan with a Medicare contract and a contract with the Pennsylvania Medicaid program. Enrollment in Keystone First VIP Choice depends on contract renewal.